Delete your account and data

How to delete your account

What is deleted, and when

Your account is you as a user: name, email, phone and sign-in. Documents and accounting data belong to your organisation, not to your personal account.

• Name, email and phone number

  When: At once

  Removed from the account. The name becomes "Pengguna dipadam" (deleted user) and the email is replaced with an address that cannot receive email, so the account can never be used again. You can register a new account with the same email later; it starts empty.

• Password, sign-in and devices

  When: At once

  The password is removed. All your sessions and devices are signed out, a Windows PC seat is freed and push notifications to your phone stop.

• Membership of organisations

  When: At once

  You are removed from all your organisations. In-app notifications and phone pairing codes that were not used yet are cancelled.

• Confirmation email

  When: At once

  One confirmation email is sent to your old email address.

• Documents you uploaded

  When: Stay in the organisation

  Documents are owned by the organisation, so they stay there and follow the organisation's retention setting (original files are deleted after 30 days by default; 0, 7, 30 or 90 days can be chosen).

• Audit trail

  When: Kept, without a name

  The organisation's audit trail keeps your user ID, but not your name or email.

• An organisation where you are the only user

  When: 90 days

  If you are the only user of an organisation (including a trial organisation), the organisation is cancelled and all its data is scheduled for deletion 90 days later: extracted data, audit trail and files. If the organisation still has a paid subscription, the subscription is set to end at the end of the billing period when the deletion runs, and the data is deleted only after the subscription has ended.

• Backups

  When: 30 days / 12 months

  Deleted data disappears from the daily backups within 30 days and from the monthly copies within 12 months.

• Dokira's billing records

  When: 7 years

  Subscription invoices and payments are kept in Stripe for 7 years after the customer leaves, for business and tax record-keeping.

• Consent records

  When: 6 years after the account is deleted

  The record that you accepted the terms and the privacy notice is kept as evidence of consent for 6 years after the account is deleted.

Before you delete

• Deleting an account cannot be undone.
• Export the data you need first. Approved documents can be exported from the Windows app.
• If you are the only admin of an organisation that still has other users, appoint another admin first. Until then the deletion is refused and your account stays.
• Deleting an account does not cancel a paid subscription at once. If you do not want to be charged any more, cancel the subscription first on the Billing page.

Other people's data inside documents

Uploaded documents may contain other people's data, for example a supplier's name. Your organisation is the data user and Dokira processes it on that organisation's behalf. Requests about that data are passed on to the organisation concerned.

Questions?

Write to us at [email protected].